Transcriber
You might make a great Transcriber if you:
- can usually understand what a person is saying in a phone conversation, even over background noises, accents and poor connections
- enjoy helping customers receive quick and accurate answers to their questions
- enjoy hearing the amazing variety of questions people ask ChaCha
The Transcriber Role
Transcribers listen to the voice questions that customers call into 1-800-2ChaCha and convert them to text questions. Transcribers are far better than any computer at deducing what our customers are asking, and correctly interpreting nuances and names. Note that this role is not like being a telephone operator - you hear only recorded audio. While you have no direct interaction with the customer, it is your speed and skill that enables the customer to receive a fast and accurate answer. Good hearing and understanding of voices is crucial to this position. If you are often saying “What did you say?” into your own phone, this might not be a good fit for you. Or maybe you just need a better phone or headset!
Transcriber Duties
- Listen to audio recordings
- Transcribe the question into text
- Modify the text if necessary to focus it on the pertinent question and info
Transcriber Skills
- Great hearing (so you can get every detail from audio recordings that are less-than-perfect at times)
- Good spelling & fast typing
- Broad general knowledge (so you have the context to quickly recognize names and places)
- Good intelligence (to figure out what customers are really asking when they call in)
Transcriber Compensation
Transcribers can do many more transactions than a Generalist or Specialist. Compensation is currently set at 3 cents per transaction, which can make it a well paying Guide position for those that excel at it. Give it a shot! Do you have what it takes to be a Transcriber? Ready for a seat on the bridge of one of the hottest information services in the world? Help ChaCha take the next step in delivering incredible Mobile Answers by being a Transcriber. Like every ChaCha Guide role, work hours are completely flexible.
